Copyright© 2007 Conostan a division of SCP SCIENCE
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Quality Commitment
Our business objective is to manufacture and deliver oil based analytical standards used for calibration or verification of instruments for analysis of organic fluids that satisfy customer expectations for quality, responsiveness, and performance leading to business growth. We operate under the following guiding principles:
- Safety, Health, & Environment- Our people operate, and systems are implemented in a manner that maximizes the safety of our people, subcontractors, and customers. We design, develop, manufacture, market, and distribute our products in a manner aimed at minimizing impact on the health of people and the environment.
- Customer Satisfaction- Our success will be a direct result of how well we meet or exceed our customer's needs and expectations, and becoming their preferred supplier.
• Prompt response and fast supply are distinguishing features of our business.
• Achievement of zero defects in the chain from product manufacture, preparation and packaging through the customers' order and receipt is our aim and standard by which we measure our performance.
• Technical resources are utilized to support our customer's product application needs.
- People- Our people are the key to achieving customer satisfaction.
• Our goals, objectives, roles, and responsibilities of our people are clearly defined, understood, and communicated.
• Openness and creativity in achieving our goals, and objectives, and improving our operations and customer satisfaction are encouraged and expected.
- Systems- Systems are established enabling consistent and smooth flow from production through product shipment.
• The Conostan Quality System is designed, implemented, and maintained utilizing the framework of the ISO 9000 Quality Standard.
• The established systems support our goal of customer satisfaction, efficient operations, and consideration of our people's needs and concern for clearly understood processes and requirements.
- Continuous Improvement- We know that our customers' satisfaction, our people's skills and knowledge, and our systems can always be improved; to not pursue these is to surrender our business position and potential.
• Customer Satisfaction, our people's needs and concerns, and our systems will be continuously examined for areas of improvement.
• Key Performance Indicators are defined and measured to monitor the quality system and provide a basis for improvement steps.
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